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How to ensure that email from us is not blocked

Does AOL® provide your internet service?
  1. From your inbox, click on the drop down arrow to the right of the "Mail Options" and select "Address Book."
  2. Click "Add" or "Add Contact" button (depends on your version of AOL)
  3. Type Mortgage-investments in the "Name" field, sales@mortgage-investments.com in the first "Other E-mail" field, and then norman@mortgage-investments.com in the second "Other E-Mail" field.
  4. Click "Save"

Does Yahoo! provide your email service?

  1. From your inbox, click on the drop down arrow on the right of the "Addresses" Tab and select "Add Contact"
  2. Type "Mortgage-investments" (no space allowed in Nicknames for Yahoo) in the "Nickname" field, sales@mortgage-investments.com into the "Email" field, and then type norman@mortgage-investments.com in the "Alternate Email" field.
  3. Click "Save"

Does Hotmail provide your email service?

  1. From your inbox, click on the drop down arrow on the right of the "New" Tab and select "Contact"
  2. Type "Mortgage-investments" (no space allowed in Quicknames for Hotmail) in the "Quickname" field, sales@mortgage-investments.com into the "Personal" email field, and then type subscribe@mortgage-investments.com in the "Work" email field.
  3. Click "Save"

Does Earthlink provide your internet service?

  1. From your inbox, click on your “Address Book.”
  2. Click "Add Contact" button
  3. Type Mortgage-investments in the "Nickname" field, sales@mortgage-investments.com in the first first "Email" field, and norman@mortgage-investments.com in the second "Email" field.
  4. Click "Save"

Do you view your email messages in Outlook?

  1. From your inbox, click on the drop down arrow on the right of the "New" Tab and select "Contact"
  2. Type "Mortgage-investments" in the "Full Name"
  3. Type sales@mortgage-investments.com "E-mail" field
  4. Click on the arrow button in the "E-mail" Field to select "E-mail 2" and type norman@mortgage-investments.com
  5. Click "Save and Close"

Check our list below if you do not already know how to remedy the issue with spam, bulk, or junk mail folders.

ISPs
Some email providers filter messages based on content, subject line, or the sender's address and may put your email into the a bulk or junk mail folder.

Please make sure @mortgage-investments.com is on your "approved sender" list or "whitelist" and/or in your "address book." Occasionally an ISP will institute mail controls that block your email completely without your knowledge. We often do not even receive notice of such a block.

The only solution to this problem is for you to be aware what triggers your ISPs blockage and make sure they understand you want to receive our email.

Spam Blockers/Filters and Email Software

If you have recently installed a new email software or a new program to help defeat spam, make sure you check the settings. The "defaults" are often much more restrictive than you might wish. Please see our very general suggestions to get started.

Checking for Lost Mail

AOL Users:
Please check your "Spam" folder. If you find our email there, select the confirmation message and click "This is Not Spam." This will help future messages to get through. To avoid accidentally filtering our future messages:
1.Click Mail in the toolbar at the top of your AOL window
2.Select Block Unwanted Mail
3.Click Custom Sender List
4.Select Allow only the senders and domains listed below
5.Enter this domain @mortgage-investments.com
6.Click Save

Hotmail Users:
Please check your "Junk email" folder. If you find our email there, select the confirmation message and click "Not Junk." This will help future messages to get through. To avoid accidentally filtering our future messages:
1.Click Mail, then Options (next to the Help link)
2.Click Junk email Protection
3.Click Safe List
4.Enter this domain: @mortgage-investments.com 
5.Click Add

Yahoo Users:
Please check your "Bulk Mail" folder. If you find our email there, select the confirmation message and click "Not Spam." This will help future messages to get through.

Gmail Users:
Please check your "Spam" folder. If you find our email there, select the confirmation message and click "Not Spam." This will help future messages to get through.

Outlook 2003 Users:
1.Select Actions from the top menu bar, then select Junk email followed by Junk email Options.
2.Select Safe Senders, then Add.
3.Type @mortgage-investments.com  and click OK.
4.Type and click OK.
5.Click OK.

 

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