Warranty and Support

Email support will ONLY be provided if you have purchased Lender Software Pro from us. When you use the contact form below, you must enter the name and email address used to purchase the software so that we can verify your purchase.

BEFORE you send us a support enquiry, please ensure you have downloaded the user guide or read the user guide online (a window will be opened transferring you to LenderAccounting.com), as most questions will be answered there.

Visit LenderAccounting.com for support

Contact us for support

Support Policy

No software manufacturer can or will guarantee their software is 100% bug free. Nor can we.

If you complete the support form, we will receive your feedback via email and will use reasonable endeavors to fix the problem. If still not satisfied, your sole remedy is to delete this software from your computer and receive a FULL REFUND from us of the price you paid.

In common with all other software providers we accept no responsibility for any losses or costs incurred by you while using this spreadsheet.

If we find there is a bug in our software which we are able to fix, we will send you an updated version. We will also email the updated version along with a description and upgrade instructions if necessary to all other customers.

If we need more information, we will contact you via email and advise you of any questions.

Sending us information for diagnostic purposes

We may need to see the exact spreadsheet you are having problems with. If that is the case, we will ask you to make a copy of the file and then edit it to remove confidential information, such as your borrower’s social security number, names, addresses and other contact information.

Any information you do send us will be treated as strictly confidential and immediately deleted once we have finished our review.

Upgrade Policy

From time to time we may improve Lender Software Pro and design a new or updated version, although there is no guarantee we will release a new version beyond version 1.7.8 If we do, we will send a FREE copy to all customers who have previously bought Lender Software Pro who haven’t for any reason received a full refund.

To find out if you’re using the latest version on LenderAccounting.com, check our changelog and then contact us to let us know and we will send you the latest version.

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